About the publication

Useful operational information is often spread across technical sources, equipment literature and day-to-day practice. Operational Reference organises it into a structured decision method, supported by transparent assumptions and editable tools.

OR 001, The Hotel Laundry Handbook, is the first publication.

Jose Santos

Publisher, Operational Reference

Jose Santos is the founder and publisher of Operational Reference. His role is to develop the research, editorial framework and decision tools behind each publication.

Practical decision support. Evidence-led treatment. Supplier-neutral comparisons. Clear boundaries between measurement, planning assumptions and project-specific requirements.